COVID-19: Information for clients and students

staying safe for everyone

Update 10/6/2021 Level 2:

Glasgow is currently in level 2. This means that clients can remove face coverings for facial treatments for short periods of time, as long as the therapist is wearing a three layer mask and a visor. We kindly request that you do not remove your face covering unless the therapist is suitably protected, as this places both you and the therapist at risk.

It is important to remember anything can change at short notice so if the government guidelines are changed we will have to adapt again. The Scottish Government strategic framework for easing out of Lockdown can be found here:

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As we all know, the COVID-19 virus is ever present in the community, and now even more virulent, so we all need to work together to limit the spread. Anyone with symptoms is advised to get tested and self-isolate. Although you may have been vaccinated it is possible to pass on the virus to someone who has not been vaccinated. It is also possible to have the virus and have no symptoms – so the safest approach is to act as if we are all infectious. The virus is transmitted via droplets which we breathe out, and so wearing a face covering, and staying 2 metres away from other people where possible is really important, along with frequently washing our hands and not touching our faces.

For our face to face consultations we are doing everything possible to reduce the risk of coronavirus transmission but it is important to be aware that it is impossible to reduce the risk to zero. It’s really important to make sure that face to face treatment is the right option for you, and remote video appointments are available where this is more appropriate – we can discuss what the best option for your circumstances is, and make sure that you are happy to proceed. 

How we protect you:

During a shiatsu, thai or any massage appointment, you will be physically close to your therapist for a prolonged period of time, so we have measures in place to help prevent infection following Health Protection Scotland guidelines: 

• Before your appointment 

You will receive an email reminder 48 hours beforehand and we request that you respond to confirm by reply whether you are symptom-free and safe to come in 

We ask you to arrive on time (not early) for your appointment so that the space will have been fully aired for the recommended time.

Your therapist will be wearing a face covering and clean clothes

Your therapist will give you clear instructions of what is required to keep everyone safe whilst you are on the premises. You might be asked to replace your face covering with a medical mask (provided).

• Before each treatment 

All door handles on 5th floor, to premises and toilet will be disinfected 

The treatment room will be disinfected. 

There will be a longer gap between appointments where the treatment room will be aired and sanitised each time. This is why it is important not to arrive earlier than reasonably necessary.

How you protect us:

If you have any symptoms of COVID-19 (fever, new continuous cough or altered taste/smell) then please do not come in to the clinic, please cancel your appointment and consult for advice.

If you have had close contact with someone who has symptoms of COVID-19 or who has had a positive COVID-19 test, please do not come in to the clinic and consult for advice.

Please note there will be no cancellation fee in these circumstances, no matter how short notice. But please do cancel your appointment online and/or let us know so we can cancel for you.

You will be asked to sanitise your hands immediately when you arrive before you touch anything. Please avoid opening doors yourself, allow your therapist to open doors for you. You will be shown where to change, sit and leave your belongings. This is so that we can be sure to sanitise the space adequately between appointments.

You will be asked to wear a mask unless you are medically exempt. Your therapist might ask you to change your mask to a medical mask (provided).

If you develop COVID-19 symptoms within 48 hours after your appointment, it is of the utmost importance that you notify your therapist straight away as they will want to self-isolate to keep other patients safe. We would much prefer to do this than to spread the virus, so please don’t worry if you need to tell us you have symptoms, it is not your fault.

As well as these measures, we are personally following the government distancing guidelines and choosing travel options carefully, cycling wherever possible. 

Training Courses:

Book with confidence guarantee – ALL courses are available for Zoom attendance whether we are in level 4 lockdown or not! So if you personally need to self isolate, or cannot travel from your local area tier level to the Glasgow tier level, then you can still attend the course with live interactive streaming! Just let us know at time of booking or as soon as possible.

All of the above measures for close contact services apply to students, teachers and assistants on our courses. Please dress warmly for the training as the windows are kept open as much as possible. All courses are available for in-person or Zoom attendance unless specified, or unless we are in level 4 lockdown, in which case all courses are on Zoom.


Please note that in the unlikely event your therapist develops COVID-19, they must by law pass on the names and contact details of clients they have seen in the infectious period to the Test and Protect programme if asked. Rest assured no medical details will be passed on, and your therapist will personally contact you as soon as they discover they have symptoms or a positive test. 

If you would like to discuss any of these measures further or talk about whether you should come in for treatment, please call your therapist for a chat. Our aim is for you to feel comfortable and confident about making the best decision for your situation. 

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