COVID-19: Information for clients and students

staying safe for everyone

Close Contact Guidance for Scotland: Update 9/8/21

The Scottish Government has published updated guidance. Face-coverings remain by law for most indoor settings, including CAM, Beauty, Hair, Spa and all massage treatments. This means that both therapists and their clients must wear a face-covering for the duration of all treatments (medical exemptions apply). This also applies in all training, supervision and exam settings for the close contact services. When any nose and mouth treatment is required the client may remove their face-covering, and the therapist will wear a type IIR mask and eye protection (goggles or visor). Clients should replace their face-covering immediately after. Risk assessments continue to be used for all treatment settings where ventilation and hygiene remain the most important mitigation in the hierarchy of control measures. Self-isolation will no longer be necessary if therapists are identified as a close contact, but PCR testing is necessary. Please read the full guidance on ScotGov as conditions apply. Covid screening should be done prior to treatment and we ask if the client has any Covid-19 symptoms or should be isolating for any reason. This can be done as the client arrives for treatment but we maintain social distancing as we complete our screening. From 9 August, there will be no legal requirement for social distancing. However, The Scottish Government recommends that, where possible, social distancing measures remain in place for the close contact services to reduce any viral transmission. Link to Scottish Government Guidelines

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As we all know, the COVID-19 virus is ever present in the community, and now even more virulent, so we all need to work together to limit the spread. Anyone with symptoms is advised to get tested and self-isolate. Although you may have been vaccinated it is possible to pass on the virus to someone who has or has not been vaccinated. Please remember some people have been vaccinated and still have severe symptoms. It is also possible to have the virus and have no symptoms – so the safest approach is to act as if we are all infectious. The virus is transmitted via droplets which we breathe out, and so wearing a face covering, and staying back from other people where possible is really important, along with frequently washing our hands and not touching our faces.

For our face to face consultations we are doing everything possible to reduce the risk of coronavirus transmission but it is important to be aware that it is impossible to reduce the risk to zero. It is important to make sure that face to face treatment is the right option for you, and remote video appointments are available where this is more appropriate – we can discuss what the best option for your circumstances is, and make sure that you are happy to proceed. 

How we protect you:

During a shiatsu, thai or any massage appointment, you will be physically close to your therapist for a prolonged period of time, so we have measures in place to help prevent infection. Following Health Protection Scotland guidelines our therapist will be wearing a face covering and will be taking regular lateral flow tests. The room will be aired and cleaned between clients and the windows opened when weather allows

How you protect us:

If you have any symptoms of COVID-19 then please do not come in to the clinic, please cancel your appointment and consult for advice.

If you have had close contact with someone who has symptoms of COVID-19 or who has had a positive COVID-19 test, let us know and do not come in to the clinic unless you have had a negative PCR test.

Please note there will be no cancellation fee in these circumstances, no matter how short notice. But please do cancel your appointment online and/or let us know so we can cancel for you.

If you develop COVID-19 symptoms within 48 hours after your appointment, it is important that you notify your therapist straight away. 

Training Courses:

All of the above measures for close contact services apply to students, teachers and assistants on our courses. Please dress warmly for the training as the windows are kept open as much as possible.

Book with confidence guarantee – All courses are available for in-person or Zoom attendance unless specified. You must inform us in advance if you need to attend via Zoom. If Glasgow is in level 4 lockdown then all courses are on Zoom.

If you are attending a course we will ask you to please do a lateral flow test the day before your training day starts (or training weekend). Please report your result at: and then forward the confirmation email to us to confirm your result.


Please note that in the unlikely event your therapist develops COVID-19, they must by law pass on the names and contact details of clients they have seen in the infectious period to the Test and Protect programme if asked. Rest assured no medical details will be passed on, and your therapist will personally contact you as soon as they discover they have symptoms or a positive test. 

If you would like to discuss any of these measures further or talk about whether you should come in for treatment, please call your therapist for a chat. Our aim is for you to feel comfortable and confident about making the best decision for your situation. 

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