COVID-19: Information for clients and students

staying safe for everyone

Updated 26/4/22

All Covid rules and restrictions have been lifted in Scotland. Data shows the situation has generally improved but Covid has not gone away.

How we protect you:

During a shiatsu, Thai or any massage appointment, you will be physically close to your therapist for a prolonged period of time, so we have measures in place to help prevent infection. The windows will be opened when weather allows. Your therapist or teacher may already be wearing a face covering, but if not they will wear a face covering if you prefer. Your therapist will take a LFT before your appointment if you wish, please contact them in advance to request this.

How you protect us:

Please wash your hands on arrival, or use the hand sanitiser provided.

You may be asked to wear a face covering so please come prepared. If you are exempt form wearing a mask please contact your therapist/teacher in advance of booking your appointment to let them know.

If you develop COVID-19 symptoms within 48 hours after your appointment, it is important that you notify your therapist straight away. 

If you have any symptoms of COVID-19 or if you have had close contact with someone who has symptoms of COVID-19 or who has had a positive COVID-19 test, let your therapist or teacher know and do not come in to the clinic or class unless you have had a negative test.

Please note there will be no cancellation fee in these circumstances (as long as you let us know). Please cancel your appointment online and/or let us know so we can cancel for you.

Additional measures for Training Courses:

If you are attending a course we request that you kindly take a lateral flow test on the day of your training (or both days for a training weekend) and then forward a photo of it or the confirmation email or text message to your tutor to confirm your result. This measure applies to students, teachers and assistants on our courses.

Please dress warmly for the training as the windows are kept open as much as possible.

Book with confidence guarantee – All courses are available for in-person or Zoom attendance unless specified. You must inform us in advance if you need to attend via Zoom. If Glasgow is in level 4 lockdown then all courses are on Zoom.


Please note that in the event that your therapist develops COVID-19, they must by law pass on the names and contact details of clients they have seen in the infectious period to the Test and Protect programme if asked. Rest assured no medical details will be passed on, and your therapist will personally contact you as soon as they discover they have symptoms or a positive test. 

Link to Scottish Government Guidelines

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Further information:

Scottish Government guidelines urge us all to use ‘Covid sense’ to help protect yourself and others:

  • get your vaccine booster when offered to ensure you are fully protected
  • open windows when socialising indoors
  • wear a face covering in indoor public places and on public transport
  • wash your hands to protect yourself
  • take a PCR test and isolate if you have symptoms
  • take an LFD test before visiting someone in a hospital or care home

Care for yourself and others to help slow down the spread of the virus and reduce pressure on our health services.

Current threat level: medium

The legal requirement to wear face coverings in most indoor public spaces and on public transport has now become guidance. The Scottish Government recommends that, where possible, social distancing measures remain in place for the close contact services to reduce any viral transmission. Link to Scottish Government Guidelines

The Test and Protect Transition Plan sets out how testing will become more targeted, with the aim of reducing serious harm from COVID-19.

The changes to Test and Protect mean that from 18 April 2022:

Free lateral flow devices (LFDs) for the purposes of twice weekly routine testing will no longer be available for the general population given the changing advice, but will continue to be free for any purpose for which testing continues to be advised – for clinical care, for health and social care workers and for people visiting vulnerable individuals in care homes or hospitals

From 30 April 2022 test sites will close and people with symptoms will no longer be advised that they need to seek a test. The public health advice for people who feel unwell will be to stay at home until they feel better, to reduce the risk of infecting other people.

For our face to face consultations we are doing everything possible to reduce the risk of coronavirus transmission but it is important to be aware that it is impossible to reduce the risk to zero. It is important to make sure that face to face treatment is the right option for you, and remote video appointments are available where this is more appropriate – we can discuss what the best option for your circumstances is, and make sure that you are happy to proceed. 

If you would like to discuss any of these measures further or talk about whether you should come in for treatment, please call your therapist for a chat. Our aim is for you to feel comfortable and confident about making the best decision for your situation. 

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